Refund & Revision Policy

1. Our Commitment

At Falex Systems, we are committed to delivering high-quality work that meets your expectations. We offer unlimited revisions and a money-back guarantee to ensure your complete satisfaction.

2. Unlimited Revisions

We provide unlimited revisions on all services until you are fully satisfied with the delivered work, provided the revisions stay within the agreed project scope. Revision requests must be reasonable and specific. Major scope changes may be treated as new work and quoted separately.

3. Money-Back Guarantee

If we fail to deliver the agreed-upon work as specified in the project scope, or if you are not satisfied with the final result after reasonable revision attempts, you may be eligible for a full or partial refund.

4. Refund Eligibility

Refund requests are evaluated on a case-by-case basis. The following conditions apply:

• Refund requests must be submitted within 14 days of project delivery
• Work that has been completed and approved by the client is not eligible for a refund
• Projects cancelled before work begins are eligible for a full refund
• Projects cancelled after work has started may receive a partial refund based on the percentage of work completed
• Third-party costs (domains, licenses, server fees, etc.) are non-refundable

5. Service-Specific Policies

The following policies apply to specific services:

• WordPress Development: Unlimited revisions until satisfaction. Refund available if requirements are not met after reasonable revision attempts.
• WHMCS Development: Custom solutions are tested thoroughly before delivery. Refunds considered if functionality does not match agreed specifications.
• Custom Systems & CRM: Due to the bespoke nature of these projects, refunds are evaluated based on milestone completion.
• Server & Hosting Services: Setup fees are non-refundable. Monthly hosting fees may be refunded on a pro-rata basis for cancellations.
• WhatsApp Solutions: API-based solutions are tested before delivery. Refunds considered if core functionality fails.

6. How to Request a Refund

To request a refund, please contact us through our contact page or email us at support@falexsystems.com with your project details and reason for the refund request. We will review your request and respond within 5 business days.

7. Revision Process

To request revisions, simply contact us with specific details about what you would like changed. We aim to complete revision requests within 2-5 business days depending on the complexity. There is no limit on the number of revision rounds for work within the original project scope.

8. Exceptions

Refunds are not provided for:

• Projects where the client changes requirements after work is completed
• Delays caused by the client (late feedback, missing assets, etc.)
• Third-party service fees (domains, SSL certificates, server licenses, etc.)
• Work performed under an express agreement with specific non-refundable terms

9. Dispute Resolution

If you are unsatisfied with the outcome of a refund request, we encourage you to reach out to discuss your concerns. We are committed to finding a fair resolution for all parties.